Returns

If the items you wish to return have not yet been dispatched then please cancel your order. Refer to the ''Cancellations'' sections for further details.

We always hope you will be delighted with purchases made from the Carolyn de la Drapiere online boutique, but if for any reason you are not completely satisfied you can cancel your contract with us at any time up to 14 calendar days after the date that the items were dispatched from our boutique. The following conditions must also be met :-

• The products must be returned in identical condition to that which they were received.

• All tags attached to the product must be in original condition and must not have been removed at any time.

• The product must be wrapped in the same manner as it was received in.

• The products may be tried on to check the size and style but must not be worn for any extended period of time.

• You are the purchaser of the product(s).

We strongly recommend that you use a registered postage service with appropriate insurance to return the items. If Carolyn de la Drapiere Ltd does not receive your returned items you will be liable for the cost of the items.

Please send your parcel securely wrapped to :-

Carolyn de la Drapiere
94 Elm Grove Road,
Barnes, London,
SW13 0BS
United Kingdom

Once we have received your returned products and have accepted that they meet our returns conditions we will refund the cost of the items using the payment method and account used to purchase the products within 30 days of receiving the returned items.

You will be liable for any charges incurred when returning the products to Carolyn de la Drapiere unless the return is due to an error on our part.